Refund Policy
Last Updated: August 2026
At SouthHallTravel, we aim to provide clear information about refund eligibility and the refund process. Refunds for flight bookings are generally subject to the fare rules, cancellation conditions, and policies of the applicable airline or travel provider.
1. Refund Eligibility
Refund eligibility depends on the type of ticket purchased, airline policy, fare conditions, reason for cancellation, and timing of the refund request.
Depending on the applicable terms, a booking may be:
- Fully refundable
- Refundable with applicable charges
- Partially refundable
- Non-refundable
Customers should review the applicable fare conditions before completing their booking.
2. Airline Refund Rules
Airlines determine the refund conditions applicable to their fares. Some tickets may have strict restrictions or may not be eligible for a refund.
Where an airline cancels a flight or makes a significant schedule change, refund or alternative travel options may be available according to the airline’s applicable policy.
3. Refund Request Process
To request a refund, please contact SouthHallTravel and provide:
- Passenger name
- Booking or confirmation number
- Travel details
- Reason for the refund request
- Relevant payment or booking information
Our team will review the request against the applicable booking and fare conditions.
4. Cancellation Charges
Where permitted under the applicable fare rules, cancellation fees, airline charges, service fees, or administrative charges may be deducted from the refundable amount.
The final refund amount will depend on the applicable terms and conditions.
5. Non-Refundable Tickets
Certain flight tickets and promotional fares may be non-refundable.
In such cases, a refund may not be available unless the airline’s rules or applicable law provide otherwise.
6. Refund for Airline-Cancelled Flights
If your flight is cancelled by the airline, the available options may include rebooking, a travel credit, or a refund, depending on the airline’s policies and the circumstances of the cancellation.
SouthHallTravel can assist with the applicable process where possible.
7. Refund Processing Time
Once a refund is approved, processing time may vary depending on the airline, booking provider, payment processor, and original payment method.
Refunds may take several business days or longer to appear in the customer’s account after processing has been initiated.
8. Original Payment Method
Where possible, approved refunds will generally be returned using the original payment method used for the booking.
The time required for the funds to appear may depend on the customer’s bank or payment provider.
9. Duplicate or Incorrect Payments
If you believe you have made a duplicate payment or have been charged incorrectly, please contact us promptly with the relevant transaction and booking details so that the matter can be reviewed.
10. No-Show Bookings
If a passenger fails to travel without cancelling the booking in accordance with the applicable rules, the booking may be treated as a no-show.
Refund eligibility in such cases will depend on the airline’s fare and no-show conditions.
11. Important Notice
SouthHallTravel does not guarantee a refund for every booking. Refund decisions are subject to the applicable airline, fare, booking, and payment conditions.
Customers should carefully review the cancellation, refund, and fare conditions before completing a booking.
12. Contact Us
For questions or requests concerning refunds, please contact SouthHallTravel.
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
Please keep your booking confirmation and payment details available when submitting a refund request.
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